Privacy Policy – CeylonZ Trading
Last Updated: 01/12/2025
At CeylonZ Trading, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you browse or make purchases on ceylonz.com. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you interact with our website:
1.1 Personal Information (Provided by You)
- Full name
- Email address
- Phone number
- Billing and shipping address
- Account login details
- Order information
- Messages you send through WhatsApp, email, or contact forms
1.2 Payment Information
For online payments, your card details are securely handled by trusted third-party payment gateways.
CeylonZ Trading does not store or access your full card information.
For Bank Transfers, we only collect payment proof and transaction reference numbers.
1.3 Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser type
- Device type
- Cookies and tracking data
- Pages visited and time spent
This information helps improve our service and website performance.
2. How We Use Your Information
We may use your information for the following purposes:
2.1 Order Processing & Delivery
- To process payments
- To confirm orders
- To arrange shipping and delivery
- To contact you regarding your purchase
2.2 Customer Support
- To respond to inquiries
- To assist with returns, refunds, and order issues
2.3 Personalization & Improvements
- To enhance your shopping experience
- To show relevant products and promotions
- To improve website features, loading speed, and usability
2.4 Safety & Fraud Prevention
- To verify payments
- To detect fraudulent activity or misuse of the website
- To protect customer accounts and transactions
3. Information Sharing
We respect your privacy and do not sell or rent your personal data. However, we may share information in the following cases:
3.1 Service Providers
We may share limited necessary data with:
- Courier and delivery partners
- Payment gateway providers
- Technical/hosting providers
These partners are required to handle your information securely and confidentially.
3.2 Legal Requirements
We may disclose information if required by:
- Law enforcement authorities
- Court orders
- Legal obligations
We will only release information when legally required.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL encryption
- Secure servers
- Access control systems
- Regular security updates
While we do our best to safeguard your information, no method of online transmission or storage is completely secure.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyze traffic and user behavior
- Remember your cart and preferences
- Provide a smoother shopping experience
You may disable cookies in your browser settings, but doing so may affect certain website features.
6. Data Retention
We keep your information only as long as necessary to:
- Complete your orders
- Provide support
- Fulfill legal, tax, and warranty requirements
After this period, your data is securely deleted or anonymized.
7. Your Rights & Choices
You have the right to:
- Request access to your personal data
- Request corrections to inaccurate information
- Request deletion of your data (where legally permitted)
- Opt out of promotional communications
You can contact us anytime for data-related requests.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website after any changes means you accept the updated policy.
9. Contact Us
If you have questions or concerns about your privacy or this policy, please contact us: