Shipping Policy – CeylonZ Trading
Last Updated: 01/12/2025
At CeylonZ Trading, we are committed to providing fast, reliable, and secure delivery across Sri Lanka. This Shipping Policy explains our processing times, shipping charges, delivery timeframes, and courier guidelines.
1. Order Processing
- Orders paid via Card or Bank Transfer are processed only after payment is verified.
- For Bank Transfers, please use your Order ID as the payment reference.
- Sending your payment slip through WhatsApp is optional, but if you share it earlier, we can verify the payment faster and begin processing immediately.
- Standard order processing time is 1–2 working days.
- Orders are not processed on Sundays or public holidays.
2. Shipping Rates
We offer two shipping options based on your order value:
| Order Value | Shipping Type | Cost | Delivery Time |
|---|---|---|---|
| Above Rs. 5,000 | Free Shipping | FREE | 2–5 working days |
| Below Rs. 5,000 | Standard Shipping | Rs. 500 | 2–5 working days |
**Note:
Shipping rates may change at any time depending on courier fees, seasonal adjustments, or operational costs.
Any updated shipping charge will always appear at the checkout page.
3. Delivery Timeframes
After dispatch, estimated delivery time is:
- Island-wide (Sri Lanka): 2–5 working days
Delivery may be delayed due to:
- Bad weather
- Public holidays
- Courier delays
- Road conditions
- Peak/festival seasons
4. Courier Partners
We work only with trusted, reliable courier partners.
Tracking information (if available) will be shared via WhatsApp or email once your order is dispatched.
5. Order Tracking
- If your order has a tracking number, we will provide it after dispatch.
- Tracking updates may take time to appear in the courier system.
- If you need help checking tracking, you can contact our support team.
6. Delivery Information (Customer Responsibility)
Please ensure the correct:
- Delivery address
- Phone number
- Name
CeylonZ Trading is not responsible for:
- Delays caused by incorrect addresses
- Customer not being available at delivery time
- Incorrect contact numbers
If the parcel returns due to these reasons, re-delivery charges will apply.
7. Delivery Delays
Your delivery may be delayed due to:
- Weather issues
- Traffic or road conditions
- Courier operational delays
- High volume seasons (New Year, Christmas, sales)
We will assist you with tracking if such delays occur.
8. Out-of-Stock Items
If an item becomes unavailable after you place an order, you may choose:
- A replacement item
- Store credit
- A full refund
We will contact you immediately in this situation.
9. Contact Us
For any questions related to shipping or delivery:
How to Return an Item
- Contact us through WhatsApp (+94763839634) or email (contact@ceylonz.com) to request a return.
- Provide your Order ID, reason for return, and clear photos/videos of the item and packaging.
- Our team will review your request and inform you whether the return is approved or rejected based on our Return Policy.
- Once approved, send the item back in its original condition, unused, and with all accessories/packaging.
- After we receive and inspect the item, we will proceed with a refund or replacement based on the evaluation.
How to Exchange an Item
- Contact our support team within 24 hours of receiving the product to request an exchange.
- Share your Order ID, reason for exchange, and photos/videos showing the issue (if applicable).
- Exchanges are approved only if:
- The wrong item was delivered,
- A defective item is received due to our error,
- The product is eligible under our Exchange Policy.
- Once approved, return the item in its original, unused condition with complete packaging.
- After inspection, we will send the replacement item. If the replacement is unavailable, we will offer a refund or store credit.